Help Center
Frequently Asked Questions
Everything about Sapphire IPTV. Can't find your answer? Chat with us 24/7 on WhatsApp.
Getting Started
Sapphire IPTV is a premium streaming service delivering 18,000+ live TV channels and 22,000+ on-demand movies and series in 4K Ultra HD on any device, with instant activation after payment.
Choose a plan, pay via PayPal, and receive your Xtream codes and M3U link by email within minutes. Enter these into any free IPTV player and start streaming immediately.
We do not offer a free trial, but all plans come with 24/7 WhatsApp support. If there is any issue with the service, our team resolves it immediately.
Devices & Apps
Firestick, Fire TV, Android phones/TV boxes, iPhone, iPad, Apple TV, Samsung Smart TV, LG Smart TV, MAG Box, NVIDIA Shield, Windows PC, Mac and Chromecast.
TiviMate, IPTV Smarters Pro, GSE Smart IPTV, VLC, Perfect Player, OTT Navigator, SS IPTV and Kodi — all free to download.
1, 2, 3 or 4 devices simultaneously depending on your chosen plan. You can upgrade your plan at any time.
Payment & Billing
PayPal only. No PayPal account required — any debit or credit card works through the PayPal checkout. Full buyer protection on every order.
No. All plans are one-time payments. When your subscription expires, you simply purchase again if you want to continue. No auto-billing ever.
No contract of any kind. Choose 1, 3, 6 or 12 months and stop any time your subscription ends.
Technical Support
10 Mbps minimum for HD. 25 Mbps or higher recommended for 4K streaming.
Contact our 24/7 WhatsApp support team immediately. Buffering is usually resolved instantly — often caused by ISP throttling or a VPN server issue.
WhatsApp is the fastest — response within minutes, 24/7. Email is also available for non-urgent questions.