Terms of Service

1. Agreement

By using this website or placing an order with Sapphire IPTV, you agree to these Terms of Service. If you do not agree, please do not use the website or submit an order.

2. Service Description

Sapphire IPTV provides subscription access, setup guidance and customer support for compatible IPTV/media player use. Features, channel availability, apps and device compatibility can vary by location, package, app and internet connection.

3. Customer Responsibility

You are responsible for using the service in accordance with the laws and rules that apply in your country, your device, your app store and your internet provider. You are also responsible for keeping your login details private.

4. Orders and Payment

After submitting an order, you may receive PayPal payment instructions or an invoice by email. Orders are processed after payment is confirmed. PayPal availability and card payment options can vary by country and account settings.

5. Activation and Delivery

After payment confirmation, account credentials or setup details are prepared and sent to the email address used at checkout. Delivery is normally fast, but manual review, payment checks, technical checks or high demand can cause delays.

6. Devices and Apps

Customers are responsible for installing a compatible IPTV/player app on their device. Setup guides are provided for convenience, but app availability, app pricing and app store rules are controlled by third-party app developers.

7. Availability and Performance

Streaming quality can depend on your device, app, internet speed, Wi-Fi quality, location, ISP routing and third-party outages. We aim to provide reliable access and support, but we cannot promise uninterrupted service on every network or device.

8. Acceptable Use

You may not resell, share, abuse, overload, reverse engineer or attempt to disrupt the service. Suspicious activity, credential sharing or misuse may result in suspension without refund.

9. Content and Third Parties

Sapphire IPTV is not affiliated with device manufacturers, app developers, TV networks, sports leagues or media brands unless clearly stated. Trademarks belong to their respective owners.

10. Refunds

Refund requests are handled according to our Refund Policy. Please contact support first so we can troubleshoot setup, device, app or network issues.

11. Limitation of Liability

To the maximum extent permitted by law, Sapphire IPTV is not responsible for indirect losses, device problems, app store issues, ISP restrictions, third-party outages or loss of access caused by customer-side configuration.

12. Changes

We may update these terms, website pages, prices, features or support procedures when needed. Continued use of the website or service means you accept the updated terms.

13. Contact

For terms or service questions, contact us through the website contact page or email us at [email protected].

This page is a general website policy template and should be reviewed for your specific business and local legal requirements.